Customer Support Agent (Italian-speaking)
Blocktrade, Estonia
Job Description
As our new Customer Support Agent (Italian-speaking), you will be part of the Customer Success Team based in Tallinn, Estonia. The position is crucial to supporting our mission to make the financial markets accessible to everyone. Here are some of the tasks and challenges you will tackle:
- Dealing with and resolving challenging support cases from end customers (B2C)
- Assisting in the continuous improvement of our Customer Support processes and procedures
- Collaborating with internal and external Teams and stakeholders (e.g., Compliance, Account Management, Product Management)
- Prepare product or service reports by collecting and analyzing customer information
- Provide accurate, valid and complete information by using the right methods/tools
- Reviewing customer data and identifying potential AML/KYC red flags if and as required
- Assisting in the implementation of AML/KYC policies and procedures
Requirements
- Native or fluent Italian language
- Excellent English language
- Previous experience in customer support, ideally within the finance/IT sector
- Experience with customer support ticketing systems and CRM tools (e.g. Jira, OTRS, Freshdesk, Zendesk)
- Dedicated, open, customer and solution oriented personality
- Ability to work independently and reliably, demonstrate resilience during hectic periods
- Proactive and kind team player
It would be awesome if you also had:
- High affinity for digital topics
- Experience or interest in cryptocurrencies and blockchain technology
- Additional language skills - always a plus
About you
We are looking for an ambitious and curious person with experience in Customer Service who wants to join our motivated and all-around awesome Team to help us shape the future of finance
Benefits
- Remote work opportunity
- Flexible hours
- Team-building activities
- A diverse, multinational team
- Work with industry experts
About us
Blocktrade is the go-to asset marketplace for everyone, helping to create wealth and joy in life for a global society. At Blocktrade, we believe in the power of community and trust. We strive towards being the most accessible marketplace while holding ourselves to the highest regulatory standards.
We make no difference between origin, gender, age or wealth when we educate and support our community in becoming more financially educated and directly applying their knowledge on digital markets. Only when every user leaves our platform wealthier in assets or knowledge, looking forward to returning to further improve their life, will we have reached our goal.
To continue to provide a top-tier trading facility for crypto assets, Crypto Traded Indices and other tokenized assets; we are looking for full-time/part-time Customer Support Agents in Tallinn.