Product Researcher
Qminder, Estonia

Qminder is seeking a Product Researcher who will play a pivotal role in shaping our product through a deep understanding of user needs and behaviours. We are looking for an experienced researcher who is adept at both qualitative and quantitative methodologies, with a strong focus on a data-driven approach.

Qminder is growing fast, with plans to 3x the business. Qminder is trusted by some of the world’s fastest-growing businesses such as DiDi, Verizon, Bolt, the World Bank, and many other world's fastest-growing businesses. In addition to hospitals and government offices, our clients include cannabis dispensaries, military bases, and other IT companies. By now we have helped make service better for over 80 million people in 50+ countries

• Conducting qualitative research to uncover user insights (employing methods such as interviews, usability testing, and ethnographic studies).
• Applying a data-driven approach to analyze and interpret quantitative data, drawing actionable conclusions and recommendations.
• Implementing a mixed methods approach for a comprehensive understanding of user experiences.
• Leading formative research to inform product development, evaluative research to assess product usability, and summative research to measure overall product success.
• Collaborating closely with cross-functional teams to integrate research findings into the product development process.
• Staying up to date with industry trends, evolving research methodologies, and emerging tools to continually enhance the research function.

• Strong analytical and strategic thinking abilities to align research with overall business and product strategy.
• Effective communication skills to present research findings and translate them into actionable insights.
• Previous collaboration experience with cross-functional teams, including designers, developers, and PMs.
• Experience with a mixed methods research, with focus on qualitative methods like user interviews, usability testing, and ethnographic studies.
• Ability to conduct strategic, formative, evaluative, and summative research to guide product development.
• Experience in product research, preferably in service design.
• Bachelor’s or Master’s degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Sociology, Anthropology, or similar).
• Exceptional communication skills in English. Spanish skills are a big plus.

• Cosy team.We don't follow corporate hierarchies. Whether it's junior devs or CEO, you'll always discuss things on equal terms.
• Exciting challenges.You won't be given a manual. Be prepared to make small steps one day, and big leaps the other day.
• Flexible environment.We work on a trust basis. As long as your task list is in check, you get unlimited WFH days and flexible hours.
• Grow with us.We want you to become the best version of yourself. We'll help you sign up for courses, buy books, and visit seminars.
• Reap the rewards. We want you to be at 100% even outside of work. You'll get 7 paid health days, regular wellness checkups, and mental health support.
• Come as you are.Diversity is the spice of life. Be it a diverse background or a different viewpoint, we care about what you bring to the table.

Any questions? Drop us a line at .

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