IT Support Technician
Dextermind Technologies Limited, Estonia

• Provide first/second level contact and problem resolution for customer issues.
• Work with vendors to remediate complex IT issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot Windows 10, MS Office/365 and another authorized desktop application.
• Should have basic knowledge of Mac operating system to support Apple PC users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

• Minimum of 3 years of IT experience.
• Must have hands on experience on SCCM and MS Intune.
• Windows 7-10, Active Directory, Ticketing tools, MS Office 365, PC hardware installation and troubleshooting, Helpdesk ticketing systems.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA's.
• Excellent communication relationship-building and internal customer service skills.

Job Rewards and Benefits