IT Support Technician

Experience

3 Years

Salary

1,500 - 2,500 EUR

Job Type

Temporary/Contract

Job Shift

Morning

Job Category

Traveling

Career Level

Non-Managerial

Telecommute

Qualification

Bachelor's in Related Field

Total Vacancies

2 Jobs

Posted on

Oct 21, 2023

Last Date

Dec 29, 2023

Company

Dextermind Technologies Limited, Estonia

Location(s)

Job Description

Provide first/second level contact and problem resolution for customer issues.
Work with vendors to remediate complex IT issues as needed.
Provide timely communication on issue status and resolution.
Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot Windows 10, MS Office/365 and another authorized desktop application.
Should have basic knowledge of Mac operating system to support Apple PC users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork.

Minimum of 3 years of IT experience.
Must have hands on experience on SCCM and MS Intune.
Windows 7-10, Active Directory, Ticketing tools, MS Office 365, PC hardware installation and troubleshooting, Helpdesk ticketing systems.
Proven analytical, troubleshooting and problem-solving skills.
Proven ability to multi-task, effectively determine priorities and meet SLA's.
Excellent communication relationship-building and internal customer service skills.

Information Technology and Services - London, United Kingdom