Experience Required
3 Years
Salary Range
1,500-2,500EUR
Career Level
Non-Managerial
Required Qualifications
Bachelor's in Related Field
Job Description
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex IT issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot Windows 10, MS Office/365 and another authorized desktop application.
- Should have basic knowledge of Mac operating system to support Apple PC users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Requirements & Skills
- Minimum of 3 years of IT experience.
- Must have hands on experience on SCCM and MS Intune.
- Windows 7-10, Active Directory, Ticketing tools, MS Office 365, PC hardware installation and troubleshooting, Helpdesk ticketing systems.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA's.
- Excellent communication relationship-building and internal customer service skills.
Explore More Opportunities
Find similar jobs and career opportunities