Maserati Tallinn Aftersales Manager
Modus Group, Estonia
Job Description
Modus Group story began in 1993 in Lithuania. During 30 years, the company has grown to a successful international business currently operating in many European countries. We mainly focus on renewable energy, mobility services, and automotive business.
Join Maserati Tallinn - Your Gateway to the Maserati Legacy!
Are you a passionate automotive enthusiast who dreams of working with one of the most iconic luxury car brands in the world? Maserati Tallinn is thrilled to announce the opening of our new service center in Tallinn, and we are seeking a talented and experienced Aftersales Manager specifically for our Maserati division.
Key Responsibilities:
As the Maserati Aftersales Manager, your primary responsibilities will include:
- Implementing and managing the aftersales operations for Maserati, ensuring exceptional customer service and operational excellence.
- Creating and executing marketing strategies to attract new Maserati customers and maximize customer retention.
- Maintaining a top-quality repair service, reducing returns, and conducting regular quality checks to meet the highest standards.
- Hiring, training, and motivating the aftersales team to deliver exceptional performance and maintain a harmonious work environment.
- Building and nurturing strong relationships with Maserati customers, addressing any concerns promptly and ensuring their utmost satisfaction.
- Monitoring key performance indicators, analyzing data, and making recommendations to improve aftersales performance.
Requirements
To thrive in this role, we expect you to have the following qualifications:
- Minimum of 3 years of experience in aftersales management within the automotive industry, specifically with a focus on luxury brands like Maserati.
- Proven track record of achieving and exceeding aftersales targets, revenue goals, and customer satisfaction metrics.
- Strong leadership skills, with experience in managing and developing a team of aftersales professionals.
- In-depth knowledge of aftersales processes, including service operations, parts management, warranty management, and customer retention strategies.
- Excellent communication and interpersonal skills, with a passion for delivering an exceptional customer experience.
- Fluency in English; knowledge of additional languages, is a plus.
Benefits
By joining Maserati Tallinn and working exclusively with the prestigious Maserati brand, you can expect:
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits package.
- Opportunities for professional growth and development within the Maserati network.
- The chance to be part of the exciting launch of our new Maserati service center in Tallinn.
- A supportive and collaborative work environment with fellow automotive enthusiasts.
- The satisfaction of representing one of the most revered luxury car brands in the world.
How to Apply:
If you are ready to take on this exciting opportunity as the Maserati Sales Manager at Maserati Tallinn, please submit your updated resume and a compelling cover letter highlighting your relevant experience. Only shortlisted candidates will be contacted.
Don't miss your chance to lead by example, manage a dynamic sales team, and drive the success of Maserati Tallinn's sales operations. Apply now and embark on an extraordinary career journey with us!
Monthly salary:
From 3500 EUR gross.