Aleph is the largest global partner of leading digital platforms, including Facebook, Twitter, LinkedIn, Snapchat, Spotify and 15 others, exclusively representing them across 50+ markets in Latin America, Europe and APAC. Our portfolio includes IMS- Internet media services with focus in Latin America, Httpool with focus in Europe and Asia, Social Snack, a social content, and creative development agency, and Wise.Blue, largest performance tech-API platform for Twitter.
The
SMB Account Manager will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients. This role is responsible for partnering with the High-Value SMB clients, agencies, and internal stakeholders to drive revenue by negotiating and optimizing complex opportunities and using data and analytics to build a consultative solution for our customers. The SMB Account Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education amp; advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and leverage scalable solutions to grow and support SMB customers in Lithuania.SMB Account Manager Responsibilities
- Grow revenue, education and solution adoption with High-Value Clients and the biggest independent Agencies
- Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs
- Build, plan and implement the overall digital marketing strategy and manage all digital marketing channels
- Analyse data to identify trends to enhance our customer support processes and work closely with the digital marketing team to improve efficiency, and achieve goals
- Optimize campaigns and identify programmatic ways to do this at scale
- Lead strategic conversations with C Level and communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
- Operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues
- Gather agency and partner feedback to enhance ad products and the customer experience
- Deliver consultative support and up-to-date education on our Facebook products
Minimum Qualifications
- 3+ years previous experience in customer sales and support, agency account management or consulting
- Excellent understanding of digital marketing concepts
- Solid knowledge and experience with online marketing tools and best practices
- Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
- High level of comfort presenting key client issues to C level, in an effort to be the customer advocate within Facebook
- Identify and leverage trends within the industry of expertise/focus
- A self-starter with strong critical thinking and analytical skills
- Ability to effectively prioritize tasks and manage time, even under high- pressure situations
- Client management experience and formulation of strategies to build a lasting digital connections
- Ability to present and communicate effectively
- Fluency in English and Lithuanian
- Market knowledge and work experience in Lithuanian Markets
#HTTPOOL