Support Engineer (Opportunity for Contractors)
Avalanche Labs, Estonia
Job Description
WHO WE ARE
Our Mission is to help those in need with our out-of-this-world superpowers. Avalanche Laboratory's purpose is to be a reliable and long-term business partner to our customers offering them customized software solutions tailored for their business processes.
WHAT WE DO
We are set up to provide our customers with end-to-end support in the process of developing software solutions:
- Business need analysis, design of functional and non-functional requirements, system analysis, support for business transformation and IT/business consultancy;
- User interface and experience design and development for mobile and desktop applications;
- Front and back-end development in a wide range of technologies: Java, .NET, Ruby, GoLang, Oracle, Python.
- Complete Data Warehouse solutions from architecture, design and implementation using mainly Vertica, Oracle and Microsoft platforms.
- Avalanche has been the central counterparty for multiple major banking projects in the Scandinavia and Baltics, in areas such as lending automation, regulatory reporting and calculations, integrations, governance, risk and compliance, Basel II/III, Stress Testing, AML/KYC.
Do you like us already? Wait until you see the role!
You will have an amazing opportunity to work with experienced and constantly growing team. Your first project in Avalanche Labs will be in the Gaming industry.
DO YOU HAVE
Proficient understanding of end user hardware technology, e.g., Dell Laptops, Apple Macintosh, mobile devices
Proficient of network infrastructure and information security
Proficient working knowledge of end-user computing technologies which includes, but not limited to office suite, Microsoft Intune, JAMF MDM for Apple Mac, OKTA, Microsoft Defender, O365 Tenant Management, Exchange Online, Meeting Room Management using MS Teams, Netskope, Virtual Desktop Interface (AWS amp; Azure), Printer Management, Network Management (TCP/IP, DNS, SNMP, SMTP), WIFI Management
Experience with studio development applications/tools including, but not limited to: Perforce, Visual Studio, Adobe Creative Cloud, Maya, 3DS Max, Houdini, Microsoft XDK, Sony XDK/PRODG, JIRA, Ansible amp; Parsec
Experience with Project Management tools/methodologies
WHAT YOU'LL DO
Assist with IT ticket management (Incidents, Requests, Problem, Change Request) for items that have been triaged and escalated by EUC L1 Support Engineers
Work closely with Managed Services Partners and/or Vendors to resolve escalated tickets
Document all EUC technical processes and work instructions so that the EUC L1 Support Engineers have clear reference guide (e.g., Imaging of Windows Laptops, Imaging of MAC Devices, etc)
Document and/or work with solution architects to ensure all EUC IT solutions are fully documented and stored in GGL IT Enterprise Architecture Repositories, e.g., ERIS Repository
Ensure that all Priority 1 Incidents have appropriate Root Cause Analysis Reports
Ensure that all reoccurring incidents are managed and resolved via a Problem ticket
Ensure that all end point security vulnerabilities are identified and resolved timeously with the assistance of managed services partners
THEN
Apply and join our team!
If you have any questions or want to know more details about this vacancy - feel free to contact us!
WHY BECOME AN AVALANCHER...
This is an opportunity to work with talented teammates and shape the future of Avalanche Labs (and we have daring plans!)
Working on an international level in a fast-paced environment with professional growth opportunities
Flexible work time and hybrid or remote work arrangements and other perks
Hourly rate in this position is up to 40 eur
Apply for this job